Mercure Nairobi Upper Hill

ex. Crowne Plaza Hotel
Kenya Road Upper Hill Po Box 25574, Nairobi, Kenya
8.6
Based on 121 reviews
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Mercure Nairobi Upper Hill

The upscale Mercure Nairobi Upper Hill hotel provides a banquet hall and a ballroom for meetings and events, located approximately 25 minutes' walk from the Sarova Stanley hotel. The 4-star smoke-free hotel features a sauna, spa therapy, and a shared lounge along with an à la carte restaurant.
Nestled 2.5 km from the Aero Club of East Africa, this upscale hotel is 2.2 km from Shifteye Gallery. The area includes such religious sights as the Jamia Mosque (2.3 km) and the stone Khoja Mosque (2.4 km). Staying at the Mercure Nairobi, guests get perfect access to the public University of Nairobi - an educational site located about a 30-minute walk away. KCB/Equity bus stop is situated a few moments from the property.
There are 44 rooms at this Nairobi hotel, each of them has ironing facilities and an air conditioner, as well as entertainment amenities such as a flat-screen TV with satellite channels. They are furnished with sound-proofed windows, and also come with a minibar fridge and coffee/tea making facilities. The bathroom features a walk-in shower and a separate toilet, along with a hairdryer and bath sheets.
Mercure Nairobi Upper Hill hotel offers a vegetarian breakfast made fresh daily. The accommodation residents can enjoy themselves in Bizari restaurant which serves international dishes. Guests can relax and have a snack in the lounge bar.
Free Wi-Fi
Outdoor heated swimming pool
Exercise gym
Spa & wellness centre
Shuttle service
Meeting/ Banquet facilities

Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Free on-site car park
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Gift/Newsstand
  • Beauty salon
  • Executive/club floor
  • Lobby
  • Smoke detectors
  • Toilet for disabled
  • Bathroom for disabled
  • Fire extinguishers
  • Key card access

Dining

  • Electric kettle
  • In-room breakfast
  • A la carte restaurant
  • Lobby bar
  • Packed lunches
  • Special diet menus

Leisure & Sports

  • Outdoor heated swimming pool
  • Ballroom
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Exercise gym

Services

  • Shuttle service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Bank service
  • Wake up service
  • Bell staff/Porter
  • Meeting/ Banquet facilities

Room Amenities

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Private bathroom
  • Hair dryer
  • Free toiletries
  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
  • Babysitting/Child services
  • Children's buffet
  • Children's play area
Policy
Check-in:from 14:00-23:59 hours
Check-out:until 11:00 hours
Payment methods
  • Visa
  • Master Card
  • American Express
  • Pay in local currency at the property

Location

Mercure Nairobi Upper Hill Reviews

8.6
Based on 121 reviews
J
John
2022-07-31
Guest rating
8
2022-07-31

I did n't want to leave, had a wonderful experience and will be back. An outstanding hotel, I loved, staff was pleasant. The breakfast was traditional and there was variety of fantastic food.

G
George
2021-06-20
Guest rating
9
2021-06-20

The place is cozy and tidy.

M
Megan
2021-12-25
Guest rating
6
2021-12-25

The property was fairly clean and staff was helpful. The room was well-appointed and the location of the hotel was strategic. The service was good, totally satisfied. It was a perfect 10/10 stay.

Facilities were great, nevertheless Wi-Fi signal was very weak.

D
Diana
2021-09-30
Guest rating
10
2021-09-30

The hotel is magnificent, efficient based in a nice building. We would stay here again, thank you for the such great stay.

A
Art
2022-05-25
Guest rating
7
2022-05-25

It was a very nice experience and we will come back. We liked this nice business hotel, nothing too much trouble.

J
J.
2021-07-18
Guest rating
9
2021-07-18

I liked the perfect location and the staff was approaching.

B
Bill
2022-01-20
Guest rating
9
2022-01-20

Pleasant stay, beautifully designed room, well-trained staff.

S
Stefan
2021-11-18
Guest rating
9
2021-11-18

Excellent service, very kind staff, fantastic breakfast. The views from my large bedroom were absolutely fabulous. Everything was excellent as expected, but the bathroom was disgusting. Was great to be near the beach.

L
Linda
2021-07-30
Guest rating
9
2021-07-30

We liked this business hotel and its fabulous staff and location. We got room with simple decor and a big size bathroom to relax. Venue offered a bar in the reception

N
Neil
2021-11-30
Guest rating
8
2021-11-30

Thanks for making our stay really comfortable. There was lots of awesome meals. Loved the reception, it had a bar.

P
Peter
2022-01-18
Guest rating
10
2022-01-18

The place was splendid, we would stay here again. Delicious breakfast and a luxurious room : that's what we appreciated. The best white beach we've seen before now. Absolutely breathtaking view, a lovely balcony, comfy bed, too.

A
Aaron
2021-12-18
Guest rating
7
2021-12-18

totally awesome experience. breakfast is exceptional, staff happy, location cosy. good view of poolside. liked hassle-free check-in and fast check-out.

Very dirty bathroom, internet was terrible.

N
Nathaniel
2020-11-13
Guest rating
7
2020-11-13

No complaints whatsoever, we would happily go back again when in Nairobi. Hotel is SUPERIOR in general. Regards to your concierge.

E
Earl
2021-03-13
Guest rating
8
2021-03-13

We appreciated it. The room was modern, with a view over garden. A special mention to the front staff. Wilson airport was hardly 10 minutes away by car.

F
Fred
2020-08-06
Guest rating
8
2020-08-06

Hotel was placed adjacent to such tourist sites as Kicc. Staff, especially in property, was great!

There was nothing I didnt like.

B
Ben
2019-10-06
Guest rating
10
2019-10-06

1000 feet away from the hotel there is larder, which is a good dining choice. godown arts centre was easily accessible, set only 1 mile away. i would love to stay here again and would recommend it.

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